LB
Lungile B

1 reviews | Active since Feb 2015

09 Mar 2017, 10:44

Useless, unprofessional, irritating.

<p>My goodness!!! Today I just found out that Vodacom didn't cancel the contract I requested cancellation on 10 January 2017... </p> <p>I mean really??? They tell me they don't know why it's not cancelled yet, I don't know how they expect me know as they are in charge of my account and yet again I still have to pay for their useless service. </p> <p>Please HelloPeter help me get this useless company to do their job properly and train their staff professionally or better still, they should all go back to school... </p> <p>I think it's time we moved to other networks.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 13:10
Official

Dear Lungile,

Feedback was provided.

Regards,

Cassandra