RS
Ricky S

1 reviews | Active since Jun 2025

09 Jun 2025, 14:23

USELESS UNPROFESSIONAL IDIOTS

Absolutely useless Wish i could give -5 stars Canceled a contract in march ITS JUNE THEY ARE NOW CHARGING ME EVEN MORE!!!??? Every single time i call they tell me the 1st of the next month is the last payment So iv paid the last f***ing payment 3 times already!!!?? Absolutely pathetic

(Opened a contract last year for a smart watch, the watch i recieved was faulty, so i asked for a replacement (3 days after receiving the watch) they said they replace but they will send it in to get fixed, watch went in, a month later they phone and tell me its fixed, i get the shop to find out they wasted my ******* time, NOTHING WAS DONE TO THE WATCH!!!??? They then sent it back, another month later THE WATCH STILL DOESNT WORK (battery issue, the battery only lasts an hour or 2) I then started fighting bcs now i want a working device that im paying for They said sorry we cant replace it because its been longer than 30 days!!!?? EXCUSE ME!!??? I WAS TOLD FOR 2 MONTHS THAT YOU DONT REPLACE FAULTY PRODUCTS!!???

To this day, i have managed to get 7 different family members to leave vodacom along with all my clientele from my business (+- 400 people) And i will keep doing everything in my power to shoe people how useless vodacom actually is

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Replies (2)
Vodacom
Vodacom's reply10 Jun 2025, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply10 Jun 2025, 14:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, tou have confirmed that you have been contacted by a Vodacom representative that's busy assisting with your query. 

Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,