Useless ********* Vodacom and their even worse staff - rude, arrogant

Take note - the one star is only because you have to click at least one start to proceed. Not only did I verbally instruct Vodacom that I have no intention of upgrading one of my contracts, which was contractually due to terminate in February 2020 and despite this they continue to charge me monthly, but I again phoned Vodacom today to be met with an arrogant, rude and down-right simple minded idiot once again. I believe these are some of the criteria that one would have to meet when you apply for a CUSTOMER SERVICE consultant at Vodacom. Mr. Given Ramazwela (apologies for the spelling) told me that he could not provide me with recordings of my previous conversations with the other Vodacom idiots and that the system did not reflect that I had "cancelled" the contract. Does Vodacom even bother to listen to recordings in an attempt, albeit poor, to evaluate their useless staff? Does Vodacom care to act ethically? Do these useless excuses for human beings undergo training in customer service or AT ALL? And to make matters worse....there is NO email address to direct complaints to. Therefore, everything is done over the phone. Again, useless.