NM
Nokuthula M
1 reviews | Active since Nov 2022
24 Nov 2022, 11:53
Useless TOBi robot
I am disappointed in Vodacom and their TOBi virtual assistant invention. I have been trying to get assistance with my number not receiving calls. I keep getting referred to this useless robot whenever I call the customer care line and I’m just not winning.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Nov 2022, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Nov 2022, 16:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling to confirm if you still experiencing problems with receiving calls and we spoke to Mr Makhatini and confirm the line is working he is able to receive calls .
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling to confirm if you still experiencing problems with receiving calls and we spoke to Mr Makhatini and confirm the line is working he is able to receive calls .
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Nov 2022, 16:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling to confirm if you still experiencing problems with receiving calls and we spoke to Mr Makhatini and confirm the line is working he is able to receive calls .
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling to confirm if you still experiencing problems with receiving calls and we spoke to Mr Makhatini and confirm the line is working he is able to receive calls .
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
NM
Nokuthula M's updateReviewer Update
24 Nov 2022, 17:20I have confirmed with him and all is in order. Thank you so much for the swift feedback and assistance. It is much appreciated😊
NM
Nokuthula M's update24 Nov 2022, 17:20
Reviewer Update
I have confirmed with him and all is in order. Thank you so much for the swift feedback and assistance. It is much appreciated😊