WB
Warrick B
1 reviews | Active since Sept 2016
21 Jan 2022, 15:43
Useless to no service
Guys please make sure vodacom is your last option then it comes to fiber. These guys are just useless and the have no intention on fixing your issues in a hurry. I have been with them for just over a year now and it has been endless issues. It literally started from day one. Latest is me getting home to no internet last night after work. Reported it immediately and here I am 24 hour later still with no internet and not a word from vodacom. You have reminded me why I have moved all my phone contacts away from you. Thanks vodacom, time to move on.
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Replies (2)
Vodacom's replyOfficial
22 Jan 2022, 10:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2022, 10:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WB
Warrick B's updateReviewer Update
22 Jan 2022, 23:28So yesterday after 24 hours down I phone vodacom just to be told that they are still within their SLA. Now here I am around 53 hours later still with no internet and no word from vodacom. I think I see what is happening. I cancel my fiber and then vodacom decides we now have line issues. Complete incompetence.
WB
Warrick B's update22 Jan 2022, 23:28
Reviewer Update
So yesterday after 24 hours down I phone vodacom just to be told that they are still within their SLA. Now here I am around 53 hours later still with no internet and no word from vodacom. I think I see what is happening. I cancel my fiber and then vodacom decides we now have line issues. Complete incompetence.