Useless, thieving Vodacom

<p>This is the second review I've had to write for this issue. Even after a Vodcom customer care person contacted me after seeing the previous review, the best I could get wwas an explanation that VODACOM made a mistake on their premature cancellation quote and then absolute silence. I have now spoken to about 20 people at Vodacom and am yet to find someone who will take initiative and ownership, concede that Vodacom made a mistake and go about getting my refund.</p> <p> </p> <p>Three months ago I prematurely cancelled my contract. I paid the premature cancellation fee that was quoted, which was apparently the wrong figure. I have continued to be billed for a line I am not using and am still being billed on a monthly basis. I've received pathetic excuses like my using a lower-case "r" in the email address to which I sent my documentation and been passed along between Accounts and Cancellations as I have to repeat my whole story each time.</p> <p> </p> <p>I am absolutely fed up. I just want to run away from this issue, but Vodacom are still *****ing money from me. Can anybody advise me how on Earth I get someone to acknowledge that Vodacom made a mistake, that I did nothing wrong and get my refund.</p>