gR
grant R

1 reviews | Active since May 2016

07 Mar 2017, 14:01

Useless *******

<p>i feel sorry for your call centre staff. They are the people that bare the brunt of your incompetence. I'm watching my data and call balances like a hawk . All of a sudden your site shows no airtime or data. I have cancelled my data contract that ends the 17 th of next month, let's see what happens. I called to cancel my cellphone contract, got the uusual" dial this then that"'only to get shunted to someone who tried to talk me out of it. She was then going to mail me an early cancellation quote... nothing. I got an SMS to ask if I was happy. Naturally I sad no ". Click on no" and a message says someone will contact me within 24 hours Ha , what *******. I genuinely hate Vodacom. I spend so much time complaining about missing data, airtime and general uselessness that I cannot wait to say goodbye.</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 14:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

gR
grant R's update07 Mar 2017, 14:13
Reviewer Update

Standard ******* instant response from a bot with no substance to anything. If you were in the States or Europe you would have been closer down by now. Let's see the bots response again, please humour me