RB
Roger B
1 reviews | Active since Mar 2009
21 Jan 2021, 20:00
Useless! They don't know how their system works!
Added a video play data service in December for which when I checked their website says it's not recurring, and instead once off which is what I wanted.
Yet to date it has NOT been removed even though I laid a complaint via their social media.
Also I complaint about me getting upgrade reminders and was told the number has been removed, to date I am still getting the smses.
Lastly, please ensure number *** is made prepaid when it expires next month!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Jan 2021, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jan 2021, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RB
Roger B's updateReviewer Update
26 Jan 2021, 17:47The above is obviously a copy and paste reply, and it's also obvious Vodacom doesn't give hoot about their customers as they millions so why should they care. Useless
RB
Roger B's update26 Jan 2021, 17:47
Reviewer Update
The above is obviously a copy and paste reply, and it's also obvious Vodacom doesn't give hoot about their customers as they millions so why should they care. Useless
RB
Roger B's updateReviewer Update
28 Jan 2021, 08:49Thanks so why wasn't I given this feedback!?
Also how am I supposed to be believe the issue is resolved when I log into your app the subscription still appears. Remove it with immediate effect!
Also how am I supposed to be believe the issue is resolved when I log into your app the subscription still appears. Remove it with immediate effect!
RB
Roger B's update28 Jan 2021, 08:49
Reviewer Update
Thanks so why wasn't I given this feedback!?
Also how am I supposed to be believe the issue is resolved when I log into your app the subscription still appears. Remove it with immediate effect!
Also how am I supposed to be believe the issue is resolved when I log into your app the subscription still appears. Remove it with immediate effect!