Useless tech support. Wasting my time! ***

My WiFi Calling and VoLTE is not working

This is since my line was MISTAKENLY suspended (your team apologized and re-activated my service)

The call center says WiFi Calling is enabled. They have tried removing and re-adding the service, and synchronizing my line. Unfortunately nothing is helping. It DOES NOT WORK on any of the numbers under our primary account/contract.

After numerous failed attempts with the call center, they advised me to visit a Vodacom store. I did that. The store then confirmed that my device is configured correctly (by using one of THEIR SIMs, upon which the WiFi Calling and VOLTE service immediately works flawlessly). As soon as I put my SIM back in its back to legacy GSM mode.

So the store created a request for Specialist support, reference number 1- ********** ********** . The very next day this reference was CLOSED and the reason is that I should visit my nearest vodacom store. But the damn reference was CREATED by a vodacom store who specifically confirmed that my device is operating normally.

Why does this need to be so difficult? I have wasted enough hours on this problem. Fix my damn service back to how it was before you mistakenly suspended my line which indirectly ******ed everything up to the point that not even your own specialists can sort it out anymore!