1 reviews | Active since Apr 2017

13 Apr 2017, 14:36

Useless, takes any amount from your account that they want.

<p>I upgraded and did a contract transfer at a vodacom store in Vanderbijlpark across Vaal Mall. The contract is for a flexi 200 so the amount is a fast amount. It cannot go up or down or anything. So at the end of the most for the last 4 months i have been paing more than my the amount that was printed on my contract. The first month i paid 1200 for a 576 Rand contract and very other month since, i have been paying almost R900... I have been to the vodacom store 4 times. They log a problem with accounting and then you get a phone call from some rude woman in customer service. They apologise and tell you its resolved but the next most again you pay R900. And it is indisputable.... So yeah awesome. </p>

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2017, 14:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Apr 2017, 13:14
Official

Good Day Miss Angelia Hawkins

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support