Useless support team

<p>I renewed, stupidly as it turns out, my contract with Vodacom recently. In the process I changed from a Smart S to a uChoose Flexi 150. Unfortunately Vodacom has decided this means that I must now use out of bundle data, and I have been for nearly a week.<br /><br />Why is this the case? Well, when trying to buy a data bundle on FNB, the Vodacom website, the Vodacom application, or *111# I get errors either telling me data bundles are not provisioned for my package, or that my number is invalid, or that an unexpected error has occurred. This is even though I bought data bundles plenty of times in the past.<br /><br />Finally it let me add a recurring 2GB data bundle, but my balance remained 0 even though it seems to have added it to my invoice.<br /><br />I contacted Vodacom support via e-mail (S3-GV35F-FAAO) upon which one Ntsika Xesi sent me a completely useless reply with no help at all. After pointing this out one Wendy September was in contact. She said I'd just have to use out of bundle data for the week, that's just how Vodacom works. I pointed out that forcing people to use out of bundle data isn't exactly fair. She then changed her tune and said she'd try to add a 500MB bundle on her side to get me through the week. This too failed, and she had to log a request to back office to see why it's happening. Just now I received SMS from one Kevin Bester, a man who clearly pays no attention to what's in front of him, telling me to use *111# like I'm an idiot. The whole reason I contacted you is because I was unable to get data anywhere. Your own agent could not assist over the phone as she too was getting errors! Meanwhile my cell phone bill is climbing nicely.<br /><br />Thanks Vodacom for nothing.</p>