NS
Nolan S
1 reviews | Active since Dec 2011
18 Apr 2020, 20:56
Useless support for upgrades
Seriously *********** people in your upgrade department. I chose to upgrade to an S20 Ultra on the 9th April and was told that I would be receiving the AKG headphones too. M***a didn't obviously have enough knowledge to complete an order and it wasn't processed. Called a few times again but spoke to people who were just as lost. Asked to speak to a manager but I'm still waiting. Logged a mail ticket and still no reply. My contact is ending and it seems Vodacom don't want to retain my contract.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Apr 2020, 16:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Apr 2020, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Apr 2020, 12:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2020, 12:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,