Useless Support

I do not appreciate being told by a call centre agent that I "only reported" my Internet connectivity problems yesterday. It negatively impacted me more than Vodacom wold ever know. I am behind with my work plus I had to go to a location away from home today, when I desperately needed to be home to deal with a number of issues while working from home. Thanks to Vodacom's' failure, yet again, I am behind with several major projects that are causing major disruptions to my work and personal life. Thanks to Vodacom, I am literally sitting in the dark. Imagine that: Vodacom is causing all sorts of renovation delays and then some. Your call centre agent has not gotten a manager to phone me back as promised. As for the agent I wasted 35 minutes talking to yesterday, he did not seem to know what he was doing some of the time. I was told tonight I can claim credit from Vodacom for non-delivery. Oh please. The last time I did that Vodacom did nothing about it. I am currently looking for a new ISP and if I find one I will kick Vodacom to the kerb. Sort out your act post haste!