ZC
Zia C
1 reviews | Active since Jul 2011
11 Oct 2022, 13:00
Useless support - Esim Activation Issues.
Purchased a new galaxy watch pro 5 LTE. going on days now whereby Vodacom cannot get my QR code to work in order to activate the One Number service for my watch esim. Reference number REQ0I***. This is after spending 3 days dealing with the call centre to no avail. You guys are providing a service that none of your staff know how to use/activate? I was even told to remove the eSim from my watch? really?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Oct 2022, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Oct 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Oct 2022, 15:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, your query is in hand with the Business Team.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Oct 2022, 15:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, your query is in hand with the Business Team.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
ZC
Zia C's updateReviewer Update
12 Oct 2022, 09:22Not sure what the automated generic private response accomplishes. I have still not even been contacted regarding this. seems like typical (lack of) customer service
ZC
Zia C's update12 Oct 2022, 09:22
Reviewer Update
Not sure what the automated generic private response accomplishes. I have still not even been contacted regarding this. seems like typical (lack of) customer service
ZC
Zia C's updateReviewer Update
13 Oct 2022, 10:14still no contact from Vodacom...
ZC
Zia C's update13 Oct 2022, 10:14
Reviewer Update
still no contact from Vodacom...