Useless Support

<p>I called the customer care line in order to resolve an issue with my bank, I purchased some data bundles through their app and the bundles were credited on my phone. I asked customer care for a statement of all the bundles that have been added to my phone for the last month which is what FNB is asking me for in order to resolve it. the guy said I need to go into a Vodacom store in order to do this which I said he must be joking I am not going to do that.</p> <p> </p> <p>Then he said if I can Fax them a statement from my bank he would be able to check why the bundles didn't load to which I rep**** I cannot Fax something this isn't 1980 no ones uses fax machines anymore can I please have an email address to send the bank statement to confirm the data bundles were purchased long story the shortened version is they don\t have email addresses apparently... he then escalated the call with some other department and now this morning I get an SMS saying I need to speak to my bank to resolve it and the call is now closed.</p> <p> </p> <p>Awesome support well done Vodacom... (Sarcasm) <span style="background-color: #f6d5d9;">I</span> think I need to find a new service provider, one which doesn't rely on Telkom services such as a fax to support their clients.</p> <p> </p> <p> </p> <p> </p>