Useless Subsriber Collections Department

Vodacom cut my line for non-payment, only to find out that they did not re-instate the debit order, as confirmed by 4 different agents before (April). You cannot track the calls, and seeing that this is the only proof of the instruction, I don't know what to do anymore. One agent tells me that they will not send me the calls, I have to go to court, the second one tells me that there is no problem, we will send it to you. Sorry, we cannot find them. Every single time I spoke to your *** department, the next day, a new agent can't find any track of the previous days' calls. This happened on 4 consecutive days. You cannot provide me with proof that the debit order is re-instated, the call is the proof, but then you cannot get the calls. I have a data contract with you as well as a Red VIP line. I am telling you now, none of those will be renewed upon expiry. As much as you would like to think your high spending customers are VIPs, just as much do you show to me that you just don't care! I cannot believe your arrogance that you could think your customers are sods that will dance to your tunes. I've had it with you. Over the past years, on average, I have spent in excess of R8k pm.