1 reviews | Active since Jul 2014
USELESS STAFF WHO TAKE THREE DAYS TO DEAL WITH
I have been waiting for my line to be unlocked for 3 days now? I phoned in on Monday 1pm and was assured that the quickest way to fix this was to raise the credit limit, which would be done in two hours. It is now Wednesday 1pm and I am still sitting with a blocked line. I have phoned in COUNTLESS times and everyone acts like they are going to correct it by actioning the credit limit increase, but then the next time I phone in i am told no one BOTHERED to action the increase?!?<br> <br> I will GLADLY pay whatever is due but then I am told no, I am not owing ANYTHING, it is my credit limit that is causing the line block because I changed the date of my debit order... So now it is reading the credit for TWO MONTHS: 1Aug-1Oct.<br> <br> Frankly, I don't give a **** what the problem is. I want it fixed and I don't want to have to wait THREE days for it to happen. I don't want to have to risk losing my job because you guys can't communicate properly. When has it been sooo difficult to spend money with you guys? Do you not want my business? Should I take it somewhere else?
Thank you for raising your complaint with our team.
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Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
