Useless staff Useless Network

<p>Bought a recharge voucher from pnp. Tried to recharge and it says there is an error I mut call the call centre. I do so and the lady takes all my details and says my account has been recharged, I check my account and nothing. I reset my phone try recharging using their self help options, still gives me an error. I call back for assistance a gentleman called tebogo tries to assist and nothing no resolution he tells me it's a problem on my network, ***, who the **** is my network. He tells me to try and it may go through within an hour or so. Ok fine. I call the next day and speak Thabile Their, I explain my problem to her again, give all the details again, she tries to recharge me, fails and says it will go through within 4 minutes. I tell her it's ok I will wait with her on the line, she starts giving me every excuse under the sun. I ask then to speak to her team leader, and instead of putting me through to her team leader who's name is apparently named Noxolo Sondlo(why she is not at her desk doing her job is still beyond me) she goes on and Fricken gossips to her colleagues and snickers about how I'm an idiot and silly and I'm crazy. This, all on a recorded call. What Bull**** is this. These are the staff you employ and have the audacity to ask me to rate the service. What service, where was any service provided. What truly ****es me off is I wasn't asking for any favours, I wasn't asking for something that is rocket science. You guys have been around for over 20 years and still can't provide a service that launched with your network. A simple voucher recharge, why must one go through all of this for a simple voucher recharge. I paid for it, it's not a freebie. I called earlier this week with the same issue and now that I check, even after the consultant confirmed it went through it didn't. Where do your consultants come from confirming bogus information, why is your brand so dishonest and useless.</p>