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MB
Michael B

1 reviews | Active since Jan 2019

24 Mar 2026, 18:43

Useless staff, systems and customer service / support

I have tried for almost 8 months to solve an upgrade issue where the date loaded on the system is for a 36 month contract but I only signed up for a 24 month contract.

This not only affects my future upgrade dates but I also missed out on the Black Friday specials.

I have been to 2 stores and made dozens of calls to the call center to be told by an sms that my query has been resolved.

The fact is that call center staff can not resolve an issue like this and no management has contacted me to check if the problem has been resolved.

0
Replies (3)
MB
Michael B's update24 Mar 2026, 18:45
Reviewer Update
I was furthermore told by Zama at the call centre that I should report my problem to HelloPeter.
Vodacom
Vodacom's reply25 Mar 2026, 07:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team.
MB
Michael B's update25 Mar 2026, 08:40
Reviewer Update
Please DO NOT get a consultant to contact me! I need someone senior that can handle this kind of query and make an immediate decision.