Useless staff at Vodacom Repairs Century City - Canal Walk

This happened at Vodacom Repairs Century City - Canal Walk.

After opening a new contract on a Friday, they told my wife the new SIM card would be activated on the Monday after the weekend after her existing number is transferred to the new SIM. On Monday, we find out her application was cancelled after we were already told it was approved and processed. They then opened a new contract application, but failed to activate the new SIM over the course of 3 days. Every time we called, we were told the SIM would be activated by that evening, or the next morning or the next afternoon. Every time there was an excuse. Then the latest information we receive is that SIM connections can only be activated at 7pm in the evenings, information which the sales rep failed to communicate on multiple occasions. So after a weekend and then a further 3 days of waiting, we're told the SIM activation needs to go into a queue to wait to be activated by yet another day.

It's clear to see this is the most *********** establishment with employees who have no idea what they are doing and are so slow and ineffective that they do nothing but frustrate and irritate customers.

Ridiculously bad service and incompetence of the highest level. Do not get a contract from this place. Definitely go elsewhere.