USELESS STAFF AT VODACOM

Good afternoon I'm forced to write this review about Vodacom as they can not help for three months now, A women I do not know took an upgrade on my name which I cancelled 5 months before the time and I got a very helpful person by the name of Thabiso at 5:40pm and I asked him to block the number the ref is ********** 18 and he asked me to log a complained at ***** DISPUTES ********** which I did they send me a ref EC-1KKU-28ESHO Number ********** 063 after that no calls or contract from Vodacom I called everyday the customer care and the tell me they will call me back,I contacted the CEO dept of Vodacom and that women says she can not help me I contacted the ***** disputes and they tell me the person working on my account is in cape town (but the ***** is done in Durban ) they send me a email saying " We kindly ask you not to phone into a Vodacom contact Centre regarding this dispute, as only the ***** consultant allocated your request will have any information for you. We thank you for bringing this to our attention Regard ***** Team THREE MONTHS LATER they tell me its unresolved. vodacom can not help me I must pay what I own them they say or they will hand me over...........how can I pay for something that I did not take out or use my friend told me to write a review on hello peter they will assist me. I hope this helps as Vodacom can not help me Regards Zeenat