Useless Staff and Store
On Saterday 13 Jan my wife went to Vodacom4U in East Rand Mall to print a screen guard. After waiting about 10 minutes she was informed their card machine for payment was not working . Today Sunday 14 Jan we went back with cash , at first they make us wait only then to tell us the phone in the shop does not link up with their screen printing machine and the owner took the only phone that works on the machine home.....when I then asked for the owners number a supervisor/manager informed us that the machine is faulty , he has informed the owner and is still waiting for technicians..
If you want to lie at least use one story , if your staff is too lazy to this why let us come in a second time for nothing....Typical Vodacom!!!! , always BAD SERVICE , will NOT renew any existing contracts with them , cant wait for March when my contracts expire!!!
Useless Staff and Useless store
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jan 2018, 08:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2018, 08:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2018, 10:43Good day
We regret taking note of your experience and thank you for bringing it to our attention.
This matter is being escalated to the store owner for review and action.
Thank you for stating that the other store managed to assist.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply15 Jan 2018, 10:43
Official
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
This matter is being escalated to the store owner for review and action.
Thank you for stating that the other store managed to assist.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,