Useless Staff and Ridiculous Waiting time in Store

After failing to complete my UPGRADE online as well as by phone due to Vodacom's completely *********** staff and useless and ridiculous system, I eventually decided I would go to a store to complete my upgrade as I can not spend another minute on the phone waiting for a OTP that just never happens. So I call Vodacom Shop Alberton City to ensure that they have stock of the handset that I would like to upgrade to before I waste more of my time on this mission (which should be simple). I arrive at the Vodacom shop at 11h34 on the 01/04/2016, I am given a number, B33, B21 was just called.. I ask the lady that handed me the number how long the wait will be, she indicates that she does not have any idea but there are four consultants on duty. After half an hour, one number has been called, I am still more than 10th in the queue and others waiting have been there for more than an hour... and they are second and third, not looking good at all. I again ask the lady to tell me how long this is going to take, she calls the manager who says we only have four on duty there 's nothing she can do. This is disgusting as we are paying for all this! Still no upgrade, now I'd rather cancel!