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michaelafrican M

1 reviews | Active since Nov 2016

08 Apr 2024, 11:22

USELESS STAFF AND MANAGERS WHO CAN'T DO A SIMPLE CANCELLATION OF A NUMBER

CELLUAR NUMBER: *** TAX INVOICE NUMBER: H9-1BBFTJ ACCOUNT NUMBER: I***-g I wrote a review 2 months ago about a contract i have cancelled but yet they keep reopening the contract and deducting money out of my account. Vodacom calls me , they sorted it out in February on the cancelation of product that i have cancelled now 3 times. Yet again March they deducted R 191.62 again for the same number i had got cancelled. They are so useless this Vodacom team. They cannot do one simple thing . This is now ridiculous. I am not going to take this legal cause i have reported this, i have called, i have cancelled, they managers have called me and credited my account end of February but March comes and yet again i get deducted again for the same number i have cancelled.

0
Replies (4)
Vodacom
Vodacom's reply08 Apr 2024, 11:58
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
mM
michaelafrican M's update09 Apr 2024, 09:27
Reviewer Update
Again not one call not nothing from guys. So useless this staff and management of Vodacom. Only they will learnt is me taking them on legally.
mM
michaelafrican M's update09 Apr 2024, 09:34
Reviewer Update
Emails and sms for the same thing i have done for 4months. Cancelling the same **** every month.
Hi Michael Ribeiro
We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2024-04-09 09:19:55. Please note that any outstanding usage costs will be billed in the next month's billing cycle.
We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.
For any queries, please call Cancellations on ***.
Kind regard

NEXT ONE

Hi Michael Ribeiro
We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2024-02-29 10:19:29. Please note that any outstanding usage costs will be billed in the next month's billing cycle.
We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.
For any queries, please call Cancellations on ***.
Kind regards
Vodacom

AND AGAIN

Hi Michael Ribeiro
We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2023-12-31 11:03:50. Please note that any outstanding usage costs will be billed in the next month's billing cycle.
We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid.
For any queries, please call Cancellations on ***.
Kind regards
Vodacom
mM
michaelafrican M's update10 Apr 2024, 08:09
Reviewer Update
Still no call or anything from Vodacom useless service provider. Will never ever use them again will move to another provider due to lack of caring to client and only wanting to take money from my account instead of fixing the issue.
My lawyers will be in contact with them i have had enough