Useless staff!

So my issues started on the 4 of May 2015, my account has always had a debt order on it on the 1 of every month. I received an message saying your account has been softlocked so I rush off to Vodacom to pay the bill. So I pay my bill only to be debated as well. I then contact accounts department to please revert the one change which they inform me I will need to contact my bank and revert the charges. Which I did and all seems well.Then I get an sms on the 18th informing me about payment and something with bad credit. So of course I phone customer care again to find out what this is about only to find out that I have to pay a penalty of a R100 for not paying the debt order.Which of course I freak out because it do go through but the accounts department told me to revert it. Then I am told someone will contact me about this issue still waiting. I get message last night the 4 of May 2015 that my account has been suspended so I phone customer, only to find out that my debt order has been canceled. I did not cancel my debt order but someone did. Now my account has been suspended after confirming with the manager last night that my account will not be suspended.