Useless "Solution specialists" and terrible service delivery

Vodacom has double billed me for my handset since November last year. When I contacted them about this they couldn't fix this billing issue for 3 months and when I they finally did manage to remove it from my monthly invoice in May I saw that they billed me an additional R12 000!!!!

After they billed me for the additional R12000 they also SOFTBLOCKED me on their system, so I can't make any calls, send any SMS's or send ANY data whatsoever! My phone is basically useless! I have spoken to 3 "solution specialists" on the customer care line (082 135) on last week Friday and have been to 2 different vodacom branches (Menlyn and Centurion) and spoken to another 2 "solutions specialists" on Sunday and Monday. All of these "experts" have assured me that I will be unblocked within 24 to 48 hours. It has now almost been a week later and I am STILL not unblocked.

I currently have 4 reference numbers for tickets logged at Vodacom and nothing has been done on any of them. Never have I ever experienced such poor service delivery in my entire life!