AS
Alwyn S
1 reviews | Active since Aug 2009
10 May 2022, 11:35
Useless signal and poor after sales service
I have been with Vodacom for many years, but in a few months when my contract ends, I shall be moving away from them. The signal is atrocious and I'm basically wasting money every month. Their data packages expire after 30 days & whatever is unused does not carry over, so you lose it. So much for ICASA & all their empty promises of airtime & data not expiring. As for work, we'll be dropping them there as well as the signal isn't much better. We can't wait to rid ourselves of this useless company and their terrible signal in an area that is built up by the way. It's not as if we're in a rural area. They assured us of good signal when we signed the contract though. But these were just empty promises.
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Replies (2)Vodacom's replyOfficial
10 May 2022, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2022, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Alwyn S's updateReviewer Update
02 Jun 2022, 15:41I've now gotten used to Vodacom saying they'll make contact & then they never do. My last complaint to them was as good as me speaking to a brick wall
AS
Alwyn S's update02 Jun 2022, 15:41
Reviewer Update
I've now gotten used to Vodacom saying they'll make contact & then they never do. My last complaint to them was as good as me speaking to a brick wall
