LF
Leon F

1 reviews | Active since Jan 2010

17 Sept 2020, 12:04

Useless Signal

I have been with Vodacom for many years and have numerous contracts with them.I live in Evander Mpumalanga and always had a strong vodacom signal.The last two years has been a nightmare as the Vodacom signal strenght has become pathetic.It has become so bad that my Head Office changed to MTN on my work tablet and the MTN signal is great.Unfortunately I have other Vodacom contracts which is almost useless due to the bad Vodacom signal.We have a WhatsApp group in Evander and All the group members are complaining about the useless Vodacom signal.And to think that Vodacom were the best,now they are the worst. If Vodacom does not fix this problem I will change to other networks as soon as my other Vodacom contracts expires.

0
Replies (3)
Vodacom
Vodacom's reply17 Sept 2020, 14:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

LF
Leon F's update25 Sept 2020, 12:18
Reviewer Update
I must thank Vodacom as they looked into the problem and I have a much better Vodacom signal now. I also got a call from a gentleman that said they will monitor the signal from now on. Very good service from Vodacom, and no, I don't work for Vodacom
Vodacom
Vodacom's reply25 Sept 2020, 13:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team

Best regards,