USELESS SERVIVE PROVIDER

Item: Vodacom
Rating: 1
Author: VICKY P

I have no had enough of Vodacom. Their service is by far the worst of all service providers.

I have a business fiber line and I am now approaching the second month of my issue not being resolved.

I am being charged for a line that I did not approve / authorize and I have reached out to Vodacom everyday since. Not one person has bothered to call me, to respond to me and here I sit accumulating a bill that is Vodacom's error due to a duplication. I am told that the line cannot be cancelled until the device is collected and its taking someone almost 2 months to collect a small ****le, which has still NOT BEEN COLLECTED.

This is the worst service from every person / department that has been copied into my communications and even my KAM.

SORT THIS NONSENSE OUT!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Oct 2022, 16:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply07 Oct 2022, 16:52

Official

Best regards,

Vodacom's replyOfficial

13 Oct 2022, 15:06

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Should the problem still persist, please call *** for any further assistance. Regards Consumer Website Team

Best regards,

Vodacom's reply13 Oct 2022, 15:06

Official

Best regards,

USELESS SERVIVE PROVIDER

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