Useless services

<p>On the 6th of November 2016, I sent my phone in for repairs, only a month later on the 7th of December was I notified that my phone was ready to be collected. I only had time to fetch it a week later. When I got my phone, Sony Experia Z5, the back cover was lifting up, technician said there might be a hardware problem, which causes the back cover to be raised, the manager of the store said he will personally take it back to the repair centre, so that they can fix it, this was on the 12th or 13th of December, he told me I can collect the phone on the 19th, I went to collect the phone only on the 23rd but they said the phone is not back yet, and that they will rebook the phone and send me a new job number. </p> <p>I waited until January and did not hear back from them, so I went back, but they told me the phone is still at the repair centre, and that I should phone them directly, without giving me any contact details. </p> <p>We went back later the month, and twice in February, to ask them about the phone, and asked them to replace the phone. Each time they tell us that they will find out where the phone is, and how far along it is, but they have not contacted us as of yet. </p> <p>It has been nearly 4 months that I have been paying my contract, and I didn't have my phone. </p> <p>I would recommend Vodacom to replace my phone with a new phone in the same original price range of my Sony Expedia Z5</p> <p> </p>