Useless Service Vodacom & Mall@Reds

Pathetic Service Thought of giving Vodacom a chance again as I would like to have a central account managing all my needs Went into the local Vodacom store at Mall @ Reds in Raslouw Centurion App**** for a R349 10mbps home internet contract dealing with a agent called Petunia who despite committing to contact me multiple times did not. Every follow up and contact was made by me. Golden rule of customer service don’t make a commitment you can’t keep and always update your customer

Application was initially declined because my account was in arrears which was nonsense as my account is paid of a debit order since inception and I’ve never missed a debit Call the accounts department who only confirmed exactly what I knew my account is in good standing with no balance besides the current debit which goes of on the 5th they advised me to speak to the store and ask them to call the finance team if there is an issue.

Back and forward over 3 days and me having to repeatedly follow up and travel to the store for updates and they (Vodacom Mall@Reds) still can’t resolve a simple mess that the Vodacom accounts team made or give me a valid decline reason

Well done Vodacom still the most useless incapable useless service provider