USELESS SERVICE : VODACOM

I have a contract with Vodacom. R350.00 for 10 gigs day and 10 gigs night data.

I tried to log on today with my day data and was texted the data is finished.

I called into your "service" call centre and was told my data is finished.

I queried how this was possible with the service agent Zandi I was speaking to and was told I was using approx. 3.5mb to 4mb per minute for 90min.

My first issue is that I do not have a 4mb line. I have a 2mb line. My second challenge - even if I could use 4mb per minutes for 90min it would be 90*4 = 360mb. This still does not account for 10gigs.

The service agent who I assume cannot conduct simple arithmetic did not understand this calculation at all so I requested to be transferred to the manager or team leader available who was Mpho Zikhali. She was equally useless as Zandi the service agent.

Mpho then tells me she will log a service request and they will get back to me in 7 - 14 working days.

During this call I was on hold for more than 10min whilst being transferred or during the period the service request was bring logged.

Vodacom staff are not helpful and behave as if they are doing you a favor by taking your call - even the team leader had this pathetic level of client interaction.

Both Mpho and Zandi came across as robotic and nonchalant with regards to my query and complaint. Talking over me.

Your staff make your clients irate on the line because they behave so *********** and not willing to understand the frustrations experienced.

No apologies for the long service time. I then requested to speak to a manager and was told the manager Nathan Gideous was not available to speak.

You do not have the cheapest data rates and with service like this why would I or anyone else ever want to use your service??? Pathetic.