DN
Dominic N

1 reviews | Active since Jun 2015

26 Jul 2016, 07:52

Useless service. Terrible attitude. No one can resolve ANYTHING

<p>Here is my complaint.</p> <p> </p> <p>On Sunday 25th July 2016, my ****le ran out of data. </p> <p> </p> <p>I used my FNB app and bought R399 worth of data. It didnt work.</p> <p>I used my FNB app AGAIN and bought R399 worth of data. It still didnt work.</p> <p>I used the FNB website and bought R599 worth of data. It started to work. But when I woke up in the morning it told me I had NO DATA. </p> <p>I checked my bank account and all the money had come off. </p> <p> </p> <p>I then called Vodacom on 082 111. </p> <p>I spoke to a lady for over 20 minutes. She transfered me out of no where. </p> <p>I spoke to a different lady for 20 minutes. She too transfered me. </p> <p>I finally spoke to a third lady and she decided after 5 minutes she couldnt help and simply HUNG UP. </p> <p> </p> <p>To make it worse my cellphone account is with Cell C, so Vodacom is in costing me further as I have to pay for their lack of ability and rudeness. </p> <p> </p> <p>No one can or is willing to resolve this. </p> <p>I simple must lose R1400. </p> <p> </p> <p>Well done Vodacom. </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 08:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team