1 reviews | Active since Jun 2015
Useless service. Terrible attitude. No one can resolve ANYTHING
<p>Here is my complaint.</p> <p> </p> <p>On Sunday 25th July 2016, my ****le ran out of data. </p> <p> </p> <p>I used my FNB app and bought R399 worth of data. It didnt work.</p> <p>I used my FNB app AGAIN and bought R399 worth of data. It still didnt work.</p> <p>I used the FNB website and bought R599 worth of data. It started to work. But when I woke up in the morning it told me I had NO DATA. </p> <p>I checked my bank account and all the money had come off. </p> <p> </p> <p>I then called Vodacom on 082 111. </p> <p>I spoke to a lady for over 20 minutes. She transfered me out of no where. </p> <p>I spoke to a different lady for 20 minutes. She too transfered me. </p> <p>I finally spoke to a third lady and she decided after 5 minutes she couldnt help and simply HUNG UP. </p> <p> </p> <p>To make it worse my cellphone account is with Cell C, so Vodacom is in costing me further as I have to pay for their lack of ability and rudeness. </p> <p> </p> <p>No one can or is willing to resolve this. </p> <p>I simple must lose R1400. </p> <p> </p> <p>Well done Vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
