JP
Jaun P

1 reviews | Active since Dec 2010

25 Jan 2022, 09:00

USELESS 'SERVICE PROVIDER'

Gosh, trying to port from Cell C to Vodacom is like going from BAD to WORSE. Each person you end up dealing with, contradicts the person you dealt with earlier. It is LITERALY IMPOSSILBE to get hold of a human being when phoning their 'Customer Care' 14 minutes later only to be told your porting did not go through as your number was not attached on the port that was reserved so it needs to be cancelled and done again. MY OH MY you guys are really PATETHIC when it comes to providing any service whatsoever, you want customers but you treat people like this even BEFORE THEY BECOME CUSTOMERS?!?!?! Now I'm sitting with a Cell C im too scared to load data or airtime on, as no one can tell me the status of my porting.

0
Replies (3)
Vodacom
Vodacom's reply25 Jan 2022, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
JP
Jaun P's update26 Jan 2022, 06:57
Reviewer Update
Hi Still waiting for the porting to happen, will it be in this week, as I don't want to buy data from Cell C if I am going to end up losing it. Kind of frustrating to get one simple thing done.....
JP
Jaun P's update27 Jan 2022, 17:34
Reviewer Update
Hello? 3 days later, WHAT IS THE HOLD UP?!?!?!?!?! I cant believe it is so impossible to just port a number, really.......