Useless Service Provider

Vodacom is so useless,how do they update payment profile a before payment for the month is done, my payment date is the 17th of each month, when I check my credit bureau status it shows that I owe Vodacom,but last payment says 17 October 2022, and update is on the 15th of November,and my status says I'm in arrears of 1 month, I find that unfair for me as I have been a client for years and suddenly,my name is being messed up like this,and I call them to rectify they take months to resolve issues, useless Service Provider....my payments are always up to date,I really don't understand what is happening with them, because it's not the first time this is happening.