1 reviews | Active since Aug 2017
USELESS SERVICE PROVIDER
<p>Morning I am once again back with more complaints about Vodacom. I seriously cannot believe that you cannot get your service levels right!</p> <p>Your staff is not trained and cannot assist at all!</p> <p> </p> <p>HORRIFIC SERVICE TO YOUR CLIENTS THAT IS ACTUALLY PAYING YOUR SALARIES!</p> <p>Issue:</p> <p>I have been transferring data from my mobile account to 2 other accounts for YEARS. In fact I was able to do so last week still.</p> <p>On the 1st I attempted my monthly transfers. You have reached your limit. HOW? It is day one.</p> <p>Phoned your useless call center. The responses were PRICELESS again.</p> <p>You cannot transfer from your package. W T F ? I have been doing so for years. CHECK MY DAMN account.<br />Someone must have taken your phone and transferred the data? Who the fairies?<br />Your limit is R1. HOW I’ve been transferring up to R1000 per month.<br />Your limit is now R500. Not in a million year. Still cannot transfer.<br />Guess what ? DAY 4 AND THIS IS STILL NOT RESOLVED.</p> <p> </p> <p>I CANNOT BELIEVE THAT YOU ARE STILL IN BUSINESS WITH YOU **** SERVICE LEVELS.</p> <p> </p> <p>GET MY DATA TRANSFER SORTED OUT. THIS IS PATHETIC! I AM SURE A 10 YEAR OLD WITH BASIC PC S****S WILL BE ABLE TO SORT IT OUT!</p> <p>WORST SERVICE PROVIDER IN SOUTH AFRICA</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Hilde,
Feedback has been provided.
Regards,
Cassandra
Dear Hilde,
Feedback has been provided.
Regards,
Cassandra
