HS
Hilde S

1 reviews | Active since Aug 2017

04 Aug 2017, 10:02

USELESS SERVICE PROVIDER

<p>Morning I am once again back with more complaints about Vodacom. I seriously cannot believe that you cannot get your service levels right!</p> <p>Your staff is not trained and cannot assist at all!</p> <p> </p> <p>HORRIFIC SERVICE TO YOUR CLIENTS THAT IS ACTUALLY PAYING YOUR SALARIES!</p> <p>Issue:</p> <p>I have been transferring data from my mobile account to 2 other accounts for YEARS. In fact I was able to do so last week still.</p> <p>On the 1st I attempted my monthly transfers. You have reached your limit. HOW? It is day one.</p> <p>Phoned your useless call center. The responses were PRICELESS again.</p> <p>You cannot transfer from your package. W T F ? I have been doing so for years. CHECK MY DAMN account.<br />Someone must have taken your phone and transferred the data? Who the fairies?<br />Your limit is R1. HOW I’ve been transferring up to R1000 per month.<br />Your limit is now R500. Not in a million year. Still cannot transfer.<br />Guess what ? DAY 4 AND THIS IS STILL NOT RESOLVED.</p> <p> </p> <p>I CANNOT BELIEVE THAT YOU ARE STILL IN BUSINESS WITH YOU **** SERVICE LEVELS.</p> <p> </p> <p>GET MY DATA TRANSFER SORTED OUT. THIS IS PATHETIC! I AM SURE A 10 YEAR OLD WITH BASIC PC S****S WILL BE ABLE TO SORT IT OUT!</p> <p>WORST SERVICE PROVIDER IN SOUTH AFRICA</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply04 Aug 2017, 11:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Aug 2017, 07:49
Official

Dear Hilde,

Feedback has been provided.

Regards,

Cassandra