MN
Martin N

1 reviews | Active since Mar 2016

29 Jun 2017, 13:04

Useless service provider

<p>Hi</p> <p> </p> <p>Bought a table from Vodacom, but could not connect using my DATA, after more than a month of back and forth I decided to put it up ons Facebook. Still waiting for Data to be refunded, been more that a month of messaging on facebook as per below, they are the worst, after this I will be joining alternative network:</p> <p> </p> <p>Hi, I have not been able to get any connection on my tablet, please can someone contact me as I cant use any of my data.<br /> <br /> <br />2 Comments<br />LikeShow more reactions<br />CommentShare<br />Chronological<br /> <br />Comments<br /> <br />Vodacom Hi Martin</p> <p>Have you tried doing a manual network search (select MTN (error) then select Vodacom) Hardboot & advise of outcome. <br />...See More<br />Like<br /> · Reply · June 1 at 12:36pm<br /> <br /> <br />View previous replies<br /> <br />Vodacom Hi Martin</p> <p>We do apologies for any inconvenience caused.<br />...See More<br />Like<br /> · Reply · 1<br /> · June 19 at 9:39am<br /> <br /> <br />View more replies<br /> <br />Martin Nel Hi</p> <p>Please can you phone my wife today after 1 on the tablet number. She will be available then, please can I ask that you give this your urgent attention.<br />Like<br /> · Reply · June 21 at 8:09am · Edited<br /> <br />Hide 14 Replies<br /> <br />Vodacom The Senior Consultant will be in touch as requested.</p> <p>^JN<br />Like<br /> · Reply · June 21 at 11:34am<br /> <br />Martin Nel Vodacom Hi, issue has still not been sorted. You guys gave my wife a call and then nothing further. What is happening?<br />Like<br /> · Reply · June 22 at 11:17am<br /> <br />Zain Salie A bunch of idiots Martin Nel

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Replies (3)
Vodacom
Vodacom's reply29 Jun 2017, 13:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MN
Martin N's update29 Jun 2017, 14:16
Reviewer Update

Typical, we are looking into the matter, but my point being, your sevice is shocking...not one wants to help and it is a nightmare dealing with you guys.

Vodacom
Vodacom's reply03 Jul 2017, 10:02
Official

Hi Martin

As discussed, this matter has been resolved.

Regards,

RJ