MA
Melissa A

1 reviews | Active since Oct 2016

20 May 2017, 08:00

Useless service provider

<p>I am going to cancel my contract with vodacom i must now load 1GB data every **** day!!! This is pathetic service i will now be going to the ombudsman and complaining there i cant deal with vodacom i will complain on every social media platform!!! I am still waiting for cassandra bagus to get back to me!!! Patrick Dlamini should be fired as he blantantly told me that i am wrong and i know what i did with my data he also declined when i requested to be put through to a specific department and when asked why is he declining he said just!!! I am not done with vodacom!!! Worst mistake ever. There were 2 good consultants that I've dealt with and that is Mbali in solutions and Mfaza in customer care!!! The rest is as useless as the provider!!! </p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2017, 08:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team