Hellopeter
Share Your Experience
DE
Danielle E

1 reviews | Active since Feb 2022

07 Feb 2022, 11:12

Useless Service Provider

My Vodacom Business internet has been down since the 31st January.

I have logged numerous calls with Vodacom about the matter and everyday I am told the turn around time will be 24 hours it has been 7 days and I still have no ETA.

Their service is ridiculous, I called 5 times today to speak to a manager and the manager is always either in a meeting or on another call.

My call was logged on the 31st but was only escalated today on the 7 February.

My whole company runs off of internet my phones, computers ect because this was a business solution they introduced us too, for better fast business. But in the 3 years with them it has been mess after mess. A phone that was off line for a year with numerous calls to attempt to fix the lines.

We can not deal with this useless behaviour and no care attitude anymore and will be looking for a better more supportive service provider.

0
Replies (4)
Vodacom
Vodacom's reply07 Feb 2022, 12:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DE
Danielle E's update07 Feb 2022, 12:12
Reviewer Update
Ref Number 581211
DE
Danielle E's update08 Feb 2022, 14:44
Reviewer Update
you are the biggest joke I ever had to deal with we are losing business and you are taking your time you are messing with peoples job!!!!!!!!!
DE
Danielle E's update08 Feb 2022, 14:49
Reviewer Update
it is 8 days now and still no support or even an ETA as to when our line will be fixed. you are a ridiculous service provider. I am on hold for hours with absolutely no assistance.