useless service provider

Good Morning I have a Vodacom fibre internet service and it has been down since Saturday, I reported the matter on Saturday at approximately 12pm , since then I have been given the run around to get a technician out to repair or ven look at the problem .I have called everyday from Saturday until this morning , they cannot get a technician to answer an email , they have promised that this would be sorted on Monday because they don’t work on weekends , I have escalated and escalated and escalated but no one in that organisation can assist me , the manager will not take my call and been the consultants are of no use in terms of assisting . I WOULD DEFINITELY NOT RECOMMEND THIS SERVICE PROVIDER TO ANYONE . I WOULD SUGGEST THAT THEY SHOULD BE FINED FOR UNDELIVERABLE SERVICE TIMES .