LB
Lloyd B

1 reviews | Active since Jun 2015

19 Jun 2015, 07:34

useless service on phones

In December 2014 i booked my iPhone 5s in with a battery problem while it was still under warranty. My phone was then replaced with a new iPhone 5s. in January or February my phone was booked in again with signal issues at which point i was told a software update was done. i continued to experience problems at which point i booked the phone in again for repairs. the phone was then replaced again for a new iPhone 5s. The new phone is now experiencing the same problems as the last two.<br> <br> I am now requesting that this phone be replaced with a new iPhone 6 as the amount of downtime i have experienced in unacceptable considering i am on one of the highest packages vodacom offers.<br> <br> I have played by vodacoms rules for the last 3 incidents and now will not book the phone in again as each time i am paying for a phone which i have already had 6 weeks downtime with.<br> <br> I now request that vodacom dispatches me a new iphone 6 and then vodacom can do what ever they wabt with this iphone 5s

0
Replies (1)
Vodacom
Vodacom's reply07 Jul 2015, 11:14
Official
Hello lloydbaldwin,

Thank you for your posting

Please accept our apology for your experience thus far.

Your query is currently still under investigation and you will be contacted shortly.

Regards
Vodacom Consumer Website Team