USELESS SERVICE OF ENTIRE VODACOM TEAM

I’ve been struggling since last week Monday morning to get a settlement letter out of Vodacom. I’ve been to the Store in Wonderboom Junction (last week Monday), where the assistant in store couldn’t pick up any outstanding fees on my account. She phoned the accounts department where Rachelle informed me I don’t have to pay the R20.18 she will sent me the letter immediately. After two hours I went back to the store as I haven’t received the letter as yet. I struggled until 16h30 that afternoon to get through to the Accounts department where Bukiwe assisted me and confirmed she received the payment after I made the payment and sent proof of payment to Vodacom. She confirmed that I will receive my settlement letter only after 24hrs, unfortunately once again I still have not received it. Today after numerous failed calls, Phillip assisted me and informed me that the request was not processed and I will have to wait another 24hrs for my settlement letter. I asked to speak to his manager and he informed he doesn’t have an email address I will have to stay on the line again – which I refused as I already wasted 100 of minutes on Vodacom and their extremely poor service. Once again on Thursday I had to phone in as I still have not received my settlement letter – Zenele then informed me Phillip never requested the settlement letter – he therefore didn’t do his job and he was extremely arrogant on the phone. Needless to say – I still haven’t received the letter – I find this ABSURD that I have to wait 7DAYS for a settlement letter!!!! I tried calling Vodacom again this morning and I was informed by the operating machine that they cannot assist me now????????? This is unacceptable service – please assist me with the settlement letter as I really would NOT like to call VODACOM ever again.