Useless service. No response. Harassment phone calls. Over charged.

<p>YOU QUICK TO HARRASS WHEN YOU BELIEVE YOU HAVENT RECEIVED FULL PAYMENT....BUT CANNOT PROVIDE A SERVICE FOR THE PAYMENT YOU RECEIVE...............................I upgraded with online, a consultant called me back to finalize the upgrade and mentioned (ON THE RECORDED PHONE CALL) that because the upgrade was done online there was no upgrade admin fee (R150). End of the month they charged me the admin fee and I followed up with Vodacom. Explained the whole situation. After numerous emails, recorded phone calls, sending them the invoice plus a breakdown of my own account and not to mention receiving on average 20 automated calls 7 days a week with no option to speak to a consultant my account was suspended. On my online statement it shows that i have overpaid my account with R50. I call customer services after being on hold for more than an hour, speak to a supervisor who tells me to call the upgrade help line - WHICH I CANT CALL FROM MY PHONE BECAUSE MY LINE HAS BEEN SUSPENDED AND I CANT CALL THE NUMBER FROM A LANDLINE. I have never in all my life received such poor service - upgrade done in August and more than 2 months later I'm still struggling to get the matter rectified. Now i wait for someone to call me back.......how long is this now going to take? Oh did I mention I live in a complex that uses cell to gate......so i cant even get into my own complex because of their horrible horrible service.</p>