Useless service from vodacom once again

Vodacom again I have to be rude to get a service. I was called last week and I was told I would get a clearance email by Friday 15.06.2018 to confirm that my account is settled as the credit note was already processed on 12.06.2018. It is now 20.06.2018 still no email from Vodacom and continuous irritating emails from your lawyers. Yesterday I posted a private message for feedback obviously just like Vodacom I was ignored so now im posting yet another public post to get your action. This cat and mouse game is now really boring can we just be professional and do what needs to be done. WHICH IS SEND ME THE CONFIRMATION EMAIL STATING THAT MY ACCOUNT IS SETTLED AS PROMISED!! Your job cant honestly be that difficult!!!!