Useless Service from Vodacom - I***-4

<p>Unfortunately it came to a point that I need to complain on Hello Peter.</p> <p> </p> <p>I closed my account with vodacom a few monts ago. I closed my account end of May. In the process of closing my 2 contracts with vodacom, I specifically asked if the usage for my last month has been included in the settlement amount. All three people that assisted me confirmed that it was included. Now, Vodacom keeps on debiting my acount for the outstanding amount resulting in my other debit orders being unsuccessful. Obviouly I sent the debit order back as no authority to debit. They sent me a message that i have been handed over to the legal department and that I should call ********** . I did exactly that. I have phone 4 times SPENDING AT LEAST 2 HOURS with different departments (Accounts, Retention, Customer Service for some reason) and I keep on getting put through to a different department because nobody knows what to do. On my last conversation, I spoke to a floor manager that promised to get back to my by Monday and that never happend!!! I am fed up with your USELESS service and that is just the reason why I decided to leave Vodacom!!! I will not pay that amount as I already payed the amount!! I am livid. Names that I can remember - Lesego tried to help me and promised that the Manager - Mpho will get back to me ASAP. I requested to speak to the Manager in the Retentions Department and the Accounts Department and nothing happened to date. You guys are wasting my time and you are ruining my credit record. Please get back to me before the next debit order. I`m tired of trying to get hold of you.</p>