Useless service from retentions & cancellations

Phoned mid August for a cancellation quote, got quote and paid the amount, sent proof of payment and other required docs to retentions & cancellations, no reply 5 days later, sent another email, nothing, phoned them , just wanted to make sure that they got the email and to make sure that the monthly debit order for the cancelled no. does not get deducted...

I'm told no, the quote doesn't include the current month?? since when does a quote not include all payments?? I so the service adviser didn't tell me that, Supervisor Magdaleen/Magdalene? says she'll listen to the call and check, and phone me back yesterday, still waiting!! this is the service one gets after being with Vodacom for 25 years!!!!!