Useless Service for Vodacom Fibre to the Home Install

My name is Jaryd Rudolph

My Service order number is SO170 ********** 63

I Recently Purchased my first home in Hillcrest in September 2016, being a new home owner i wished to have fibre installed at my property. From October 2016 I had tried a number of well know service providers namely Cell C and Telkom, of which both left me hanging high and dry from the period of october 2016 to April 2017 that already 7 months of no luck with service providers and there ablity to install a line at my property.

I decided to put my faith in Vodacom whom I have used for a number of years as my primary network provider. My first Application was on the 16th of May 2017, my Service order was processed and approved immediately, the Sales lady (No Names mentioned) said complete install will take 3 to 4 weeks from the initial date of the sales order, needless to say I am still awaiting my installation nearly 4 and a half months down the line (22 August 2017). The fibre routor was installed by open serve in mid July. I have phoned vodacom Fibre to the home ********** at least 3 to 4 times a week explaining my story and no one seems to have an answer for me its just excuses upon excuses , I find the Vodacom Fibre franchise utterly useless and *********** and not sure how they can offer such a service if they cannot provide the infrastructure to support there role in the industry. I am beyond frustrated and not sure of any way going forward. I am very disappointed in Vodacom and would not recommend anyone to use there fibre to the home service as they just create empty promises and no sense of fulfillment