USELESS SERVICE FOR A CUSTOMER OF 15+ YEARS

My mom, who is a disabled, PLATINUM customer with Vodacom, cancelled her contract with Vodacom on 07/01/2022. She spoke to Sahied, who promised to phone her back with a better deal. After a week, my mom phoned to speak to Sahied, but he is never available. After leaving numerous messages for him to phone her back, she received an sms saying that the requested contract has been cancelled. It is 3 MONTHS later and she is STILL being billed for this contract!!

Vodacom, SHAME ON YOU!!! Treating loyal customers like this!

I would like to know how this will be resolved URGENTLY.