JM
Joani M

1 reviews | Active since Jun 2012

15 Jul 2025, 09:26

Useless Service!!! Extremely frustrated!!!!!!

I have been experiencing severe signal issues for over two months now in a town called Vierfontein. This was never a problem before, but for the past two weeks, the connection has been dropping every 15 minutes without fail. It’s become impossible to work or even stay connected.

I have logged support tickets MANY times already, and none of the issues have been resolved. The internet is so unstable that I can barely make a call or stay connected long enough to send a message.

As I’m writing this, the connection has already dropped 6times. This is affecting my work and has become an embarrassment in meetings where the signal constantly cuts out. PLEASE send a technician to come sit here for just one day to experience what we’re going through.

I’ve also spoken to multiple neighbors, and they are facing the exact same problem. I took the modem to sit at my brothers place in Bothaville and I had NO disconnections. The issue is definitely with this tower. It was working after the technician called me last week Friday, but only for 24 hours. So what is the problem now????

I need to be able to WORK!. If I cannot work, how do you expect me to pay you??????? This is ridiculous!!!!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply15 Jul 2025, 09:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JM
Joani M's update15 Jul 2025, 10:47
Reviewer Update
Today is not the day you need to send me this copy and paste message. It is almost 11 and I can do NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! with this internet. Please just fix the issue.
JM
Joani M's update17 Jul 2025, 15:37
Reviewer Update
Hello, my issue is not resolved. Someone did contact me and it was better for a few hours, but it is back again. Same as last time.