Useless service

My mother recently passed away. And my 85 year old grandmothers phone was on my moms contract. You disconnected her line without warning. I then went into vodacom fourways to transfer to my name.

I was helped without being given any information. And promised the line will be open by 17.00. Never happened. Then i had to hear i first need to settle my mothers contract!!!! No one told me this. I then had to hear the transfer should never have happened and that it will be reversed. A week later no feedback about the reversal!!!!!! And now i get a bill for a contract that is blocked and shouldnt be on my name!!!! And if i dont pay this you disconnect MY NUMBER.

ABSOLUTELY USELESS!!! AND STILL YOU EXPECT ME TO UPGRADE.

You are supposed to upfront inform me of the steps and the cost involved it was not done! I expect this solved within 24 hrs or i hand you over to the ombudsman